Frequently Asked Questions (FAQs)

Shopify App FAQs

1. What does this app do?Our app connects your Shopify store with our 3PL system, allowing you to book shipments and automatically generate load sheets for smooth logistics operations.
2. Do I need to manually enter order details?No. All Shopify orders sync automatically with our system, so you can create bookings with just a few clicks.
3. Can I manage multiple shipments at once?Yes. You can bulk select orders to create bookings and generate consolidated load sheets.
4. How are load sheets generated?Load sheets are auto-generated based on the bookings you confirm. You can download, print, or share them directly from the dashboard.
5. Is there real-time tracking for shipments?Yes. Once a booking is confirmed, you can view and share tracking details with your customers.
6. Does the app support cash-on-delivery (COD) orders?Yes. COD and prepaid orders are both supported. Settlement details are available in your dashboard.
7. Will this app affect my Shopify checkout flow?No. The checkout process remains the same for your customers. Our app works in the backend for shipment handling and load sheet creation.
8. How much does the app cost?This app is free as we do not charge any amount for the usage of this app.
9. Who do I contact if I face issues?You can reach our support team via provided contact number or email. We’re here to help resolve any booking or load sheet concerns quickly.
10. How do I integrate the Shopify app?Once installed, go to your Shopify Admin → Apps → Leopards Courier. Follow the onboarding wizard to:
    1. Connect your account using the provided API key/password.
    2. Configure default settings (Brand name, Contact number, pickup address etc.).
    3. Sync your existing Shopify orders.
    After setup, you can immediately start creating bookings and generating load sheets.